Not at fault? You might be entitled to a replacement vehicle.

Insurance Repairs and Claims Assistance

We can help you with navigating your vehicle repair insurance process

Smash Repairs Insurance

Experts in insurance quotes and quotes near you.

Navigating the insurance claims process for vehicle smash repairs can be confusing, stressful and overwhelming. Scott and Sarah have been assisting clients and working successfully with insurance companies for over 20 years. We advocate for the client, provide education, and always get great outcomes.

Reach out to us if you need information or help with:

  •  Liaising with Insurance Companies.
  • Assessing Damage and Estimating Costs
  • Choice of Repairer
  • Not-at-fault replacement vehicles

Why us for insurance?

Dealing with insurance companies is a big part of our business.

At Little Knocks, we understand that dealing with insurance companies can often be the most daunting aspect of vehicle repair. This is why we have dedicated considerable effort to make this process as smooth and stress-free as possible for our clients. With over 20 years of experience working alongside numerous insurance providers, Scott, Sarah, and the team are well-versed in the intricacies of insurance protocols and policies.

Through our proactive approach to liaising with insurance companies, Little Knocks ensures that each client receives not only top-quality repairs but also a fair and efficient insurance handling experience. This comprehensive support alleviates the stress of navigating insurance claims and allows our clients to focus on other important aspects of their lives.

Our Insurance Skills

Get an idea of how we deal with insurance companies.

Our first step is to establish clear and effective communication with your insurance company. We act as your advocate, ensuring that all communications are straightforward and transparent. This involves discussing the extent of the damage, the necessary repairs, and the expected costs. By maintaining open lines of communication, we can prevent misunderstandings and expedite the approval process for repairs.

Negotiating with insurance companies requires a deep understanding of industry standards and repair processes. At Little Knocks, we leverage our expertise to advocate for the best possible outcomes on behalf of our clients. This means arguing for the use of quality parts and the necessary repair techniques that uphold the integrity and safety of your vehicle. Our goal is to ensure that the repairs approved by the insurance company align with our high standards and fully restore your vehicle to its pre-accident condition.

We also take on the responsibility of managing all paperwork and documentation required for insurance claims. From providing detailed repair quotes to submitting photographic evidence of damage, we handle every detail to ensure a seamless process. By meticulously preparing and presenting all necessary documentation, we help speed up the claim approval process, minimizing the time your vehicle spends in the shop.

Every insurance claim is unique, and so is our approach to handling it. We tailor our strategy based on the specific requirements of each client’s insurance policy and the details of the incident. This customized approach ensures that we address all nuances and special conditions of your policy, which can vary significantly from one insurer to another.

Throughout the claims process, we keep you informed every step of the way. Regular updates are crucial to ensure you remain in the loop regarding the status of your claim and repairs. This transparency helps reduce anxiety and builds trust, as you know exactly what is happening and what to expect next.

Smash Repairs FAQs

Here are some of the commonly asked questions about our smash repairs service.

Begin by notifying your insurance provider about the incident, then contact us at Little Knocks. We will guide you through the claims process, from filing the necessary paperwork to liaising with your insurer.


You will need to provide your insurance policy number, details of the incident (date, time, and circumstances), and any relevant personal information. Additionally, photographic evidence of the damage can be helpful.


Yes, we handle communications directly with your insurance company to ensure that your claim is processed efficiently and correctly. We advocate on your behalf to secure the best possible repair approval.

The duration can vary depending on the complexity of the claim and the responsiveness of the insurance company. We aim to expedite the process by providing prompt, accurate information and maintaining regular communication with your insurer.

We work with most insurance companies. Please contact us with your insurance details, and we can confirm whether we can collaborate with your insurer for the repairs.


Yes, you typically have the right to choose the repair shop even if you are not at fault in an accident. We can discuss how to communicate this to your insurance provider.

Damian Byrns
Damian Byrns
Sarah & Scott will look after you. Great Panel Shop with amazing service & quality ..
Leonie McRae
Leonie McRae
The team at Little Knocks, Brendale, have far surpassed my expectations. From the first phone call to picking up our vehicle on completion, they have been friendly, helpful, communicative and professional. Thank you all for your excellent work and service. I would definitely recommend them to all.
Scott and the team at little knocks are awesome. Great friendly service and expert car repairers, this team really know service and happy to communicate and keep their customers happy. Thanks Justin
Steven C
Steven C
Great service. Staff are friendly. All questions answered. Recommend this repair shop.
Ewen Phelps
Ewen Phelps
This is a great repair shop, I highly recommend them. Scott is a top bloke👍
Gerhard Wolfaardt
Gerhard Wolfaardt
What nice people to deal with. Only one word to describe my experience with them is BRILLIANT. Thank you so much to Scott, Sarah and their team.
Rose K24
Rose K24
Scotty and the team at Little Knocks are awesome. Got my alloys repainted to satin black with red calipers👌🏽 Great attention to detail, real friendly and competitive pricing - highly recommend.
Harley Boyd
Harley Boyd
Extremely good customer service. Had a incident and needed repairs done Asap. Little Knocks went above and beyond to complete works in a very short time frame. Highly recommended.

Little Knocks Replacement Vehicle

If you have been involved in an accident that was not your fault, and it involved more than one vehicle, you may have the right, to a replacement vehicle.

Little Knocks are specialist facilitators of accident replacement vehicles and accident management services for any vehicle owner involved in a motor vehicle accident. Applications are applied in person or over the phone. Once your application is assessed to determine your non-fault status and once approved, we will have you back in a car the same day. Little Knocks deals with the at-fault insurer on your behalf to finalise the recovery of the cost of your replacement vehicle.

Quick turnaround on replacements

Preferred Delivery and Pickup Location

Not at fault vehicle policy not needed

Meet the Little Knocks Team

The friendly and dedicated smash repairs team.

Meet Scott and Sarah, the owner-operators at the heart of Little Knocks, along with our team of dedicated panel beaters and spray painters. Together, they blend expertise, passion, and a commitment to excellence, ensuring each repair meets our high standards.

Get to know these skilled individuals who will be handling your repairs, learn about their unique qualifications, and discover the personal touch they bring to every job.

Insurance Repairs Near Me

Your Trusted Local Insurance Repair Specialist

Navigate the complexities of insurance repairs with Little Knocks, your local expert. We specialize in coordinating with insurance companies to streamline your repair experience, ensuring a hassle-free process from start to finish.

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